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Refund Policy and Pro-rata Refund Calculation

Last updated 2026-11-05

Merchant details

  • Legal name: Nidhi Arora (Proprietor)
  • Trade name: RESTROLOGIC
  • GST registration: 23BQTPA8215R1ZA
  • Udyam registration: UDYAM-MP-23-0276918
  • Registered office: B 704, Aaditya Gateway, MR 10 Square, Sukhliya, Indore, Madhya Pradesh 452010

1. Overview

Restrologic provides a SaaS platform for restaurants and hospitality businesses on a subscription basis. We aim for fair and transparent billing. This policy describes when refunds are issued, how the amount is calculated, and how to claim one.

All payments are processed through Razorpay (Razorpay Software Private Limited, a licensed Payment Aggregator under RBI guidelines). Refunds are initiated by Restrologic and credited by Razorpay to the original payment method.

2. Subscription model

Restrologic offers a single subscription tier with custom pricing for each customer. Pricing is not publicly listed and is agreed individually in your subscription agreement. Your subscription begins on the date of successful payment confirmation and runs for the agreed billing period, monthly or annually.

3. Refund eligibility

You are eligible for a pro-rata refund in these cases:

  • You cancel your subscription at any time during an active paid billing period.
  • Restrologic terminates your account for any reason other than a material breach of the terms and conditions.
  • The Platform has a verifiable, extended outage of more than 72 consecutive hours during your billing period, caused solely by Restrologic’s infrastructure.

4. Pro-rata refund calculation

On a valid cancellation, you receive a refund for the unused portion of your current billing period, calculated as follows.

Refund amount = (days remaining in billing period ÷ total days in billing period) × subscription amount paid (excluding GST)

Example

Your monthly subscription fee is ₹10,000 (excluding GST), you are billed on the 1st of the month, and you cancel on the 10th of a 30-day month.

Refund = (20 ÷ 30) × ₹10,000 = ₹6,666.67

GST charged on the original payment is not refundable, because it has already been remitted to the Government of India. Only the base subscription amount (excluding GST) is used in the pro-rata calculation.

5. Non-refundable items

These are strictly non-refundable:

  • One-time onboarding or setup fees, if any, as set out in your agreement.
  • Custom development or integration work that has been completed and delivered.
  • The GST component of any payment.
  • Subscription fees for billing periods that have already fully elapsed.
  • Any amounts owed for usage beyond agreed limits.

6. How to request a refund

To start a refund, email deepak@restrologic.com with the subject line “Refund Request” and include:

  • Your registered account email address.
  • Your Razorpay payment reference or order ID.
  • The reason for cancellation (optional, but appreciated).
  • Your bank account details or UPI ID for the refund, if the original payment method is unavailable.

Refund requests must be submitted during the active subscription period for which the refund is claimed. Retroactive claims for past billing periods are not accepted.

7. Refund processing timeline

  • Restrologic acknowledges your refund request within 2 business days.
  • Refund approval and initiation through Razorpay happen within 5 to 7 business days of acknowledgement.
  • Razorpay’s processing and credit to your bank account or card typically takes another 5 to 10 business days, depending on your bank.
  • Total time from request to credit is about 7 to 17 business days.

8. Disputed transactions

If you believe an incorrect amount was charged, tell us at deepak@restrologic.com within 7 days of the charge. We will investigate and resolve the dispute within 14 business days. Please do not start a chargeback with your bank before trying this process.

9. Refund method

Refunds are credited to the original payment method used at purchase (credit or debit card, UPI, net banking, and so on) through Razorpay. If the original payment method is unavailable, we will agree an alternative in writing.

10. Contact

For all refund queries, write to deepak@restrologic.com.

Registered office: B 704, Aaditya Gateway, MR 10 Square, Sukhliya, Indore, Madhya Pradesh 452010

See the cancellation policy, terms and conditions and privacy policy.