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Cancellation Policy for Subscriptions

Last updated 2026-11-05

Merchant details

  • Legal name: Nidhi Arora (Proprietor)
  • Trade name: RESTROLOGIC
  • GST registration: 23BQTPA8215R1ZA
  • Udyam registration: UDYAM-MP-23-0276918
  • Registered office: B 704, Aaditya Gateway, MR 10 Square, Sukhliya, Indore, Madhya Pradesh 452010

1. Your right to cancel

You may cancel your Restrologic subscription at any time. There is no minimum commitment beyond the current billing cycle. Restrologic does not charge cancellation penalties or lock-in fees.

2. How to cancel

To cancel, send a written cancellation request to deepak@restrologic.com with the subject “Subscription Cancellation” and your account name.

Please include your registered account email address and your Razorpay subscription or order reference. Verbal or informal requests, such as by WhatsApp or phone, are not a valid cancellation. Written confirmation is required.

We will acknowledge your request within 2 business days and confirm the cancellation effective date and any refund amount in writing.

3. Cancellation process, step by step

  1. Send the cancellation email. Email deepak@restrologic.com with the subject “Subscription Cancellation” and your account details.
  2. Acknowledgement. Restrologic confirms receipt within 2 business days and gives you the cancellation effective date and the pro-rata refund calculation.
  3. Data export window. You keep read-only access to the Platform for 30 days after cancellation so you can export your data. Please request exports promptly.
  4. Refund processed. The pro-rata refund for unused subscription days is initiated through Razorpay within 5 to 7 business days of cancellation confirmation.
  5. Account closure. After the 30-day export window, all Customer Data is permanently and securely deleted from Restrologic systems.

4. Effect of cancellation

  • Your access to the Platform’s active features ends on the cancellation effective date.
  • Read-only access for data export is available for 30 calendar days after cancellation.
  • After 30 days, all Customer Data, including transaction history, inventory records and AI-generated insights, is permanently deleted and cannot be recovered.
  • Any active integrations, such as POS or third-party APIs, connected to your account are deactivated.

5. Refund on cancellation

You are entitled to a pro-rata refund of the unused portion of your current billing period. The calculation method and timeline are set out in the refund policy. In summary:

  • Refund = (remaining days ÷ total billing days) × subscription fee paid (excluding GST).
  • GST is not refundable, because it has been remitted to the Government of India.
  • The refund is credited to the original Razorpay payment method within 7 to 17 business days.

6. Cancellation by Restrologic

Restrologic may cancel or suspend your subscription in these cases:

  • Non-payment of subscription fees within 7 days of the due date.
  • Material breach of the terms and conditions that is not remedied within 14 days of written notice.
  • Use of the Platform for unlawful or fraudulent purposes.

If Restrologic cancels for reasons other than a breach by you, a pro-rata refund is issued for the unused subscription period. Cancellation because of a confirmed breach does not entitle you to a refund.

7. Re-activation

To re-subscribe after cancellation, contact deepak@restrologic.com. Re-activation needs a new subscription agreement and pricing. Previously deleted data cannot be recovered. Data you exported before account closure stays with you.

8. Contact

For all cancellation queries, write to deepak@restrologic.com.

Registered office: B 704, Aaditya Gateway, MR 10 Square, Sukhliya, Indore, Madhya Pradesh 452010

See the refund policy, terms and conditions and privacy policy.